I was delighted to be joined on the A Better HR Business show by Don Phin, HR entrepreneur, speaker, author, and mental fitness coach for executives.
Don Phin has been a California employment practices attorney since 1983. He litigated cases for 17 years, figured out how ridiculous it all was, and decided to help employees and companies avoid destructive dramas.
In 2002 Don built HR That Works which he sold to ThinkHR in 2014 (and ThinkHR became part of Mineralrecently). After two years as a VP on the ThinkHR executive team, Don left as planned to begin his newest work on his most recent program, Great HR.
Don has written 6 books on the workplace, created dozens of training programs, and presented to hundreds of CEO, HR, and insurance groups. His goal is to help companies build powerful employment relationships that grow careers and the bottom line.
His book, ‘The 40/40 Solution: Mastering Emotional Energy in Leadership and Sales’ is the solution to ending painful and destructive dramas, whether in the boardroom, in coaching sessions, sales meetings, at home, or in conversations with yourself. Unlike most emotional intelligence books that focus on thinking your way through emotional problems, this book helps you learn how to feel your way through them. So that you can feel good about yourself afterward.
Don has created 10 courses for LinkedIn Learning (his programs there have had around 1 million views so far). He recently finished recording and producing the LinkedIn Learning program on Transferable Skills. LinkedIn has asked him to do a new program about Building a Skills-Based Organization.
In a wide-ranging discussion, Don and I talked about:
Transitioning from law attorney to the HR world.
Don has presented over 600 times -two-thirds of which have been to Vistage CEO groups – this has created a unique opportunity to understand the needs & wants of top leaders.
How to run an HR hotline with 3500 clients by yourself!
The decision to sell your business and move on.
Using white labeling to add extra value through your consulting service.
Don’s book, ‘The 40/40 Solution – Mastering Emotional Energy in Leadership and Sales’.
Jeremy is a social psychologist focusing on peace and conflict psychology. As a researcher, he studies cognitive, behavioral, and cultural patterns that tend to lead people into conflicts or into peace. He also studies how leaders play a role in creating systems of peace or conflict. He is further interested in the neuropsychological components of threat and fear and how acute stress responses (fight-flight) impact people’s capacities for optimal functioning, especially in social environments.
Pollack Peacebuilding Systems provides workplace conflict transformation services, including conflict analysis, peacebuilding interventions, coaching, training, and various other methodologies to help create more peaceful and productive organizational cultures.
“What we do is mitigate those risks, increase efficiency, and decrease the stress. We do this by teaching leaders and employees how to communicate more effectively and rebuild mutual trust, through coaching, training, and conflict resolution services that we call peacemaking. In fact, we’ve helped dozens of companies, large and small, in all varieties of industries around the world, resolve conflicts and foster greater peace. Pollack Peacebuilding Systems is not your average conflict resolution consulting firm. We are a complete 360-degree peace generator empowering organizations toward positive change through transformative peace processes.“
In a wide-ranging discussion, Jeremy and I talked about:
The most common and the most difficult workplace conflict situations that Pollack Peacebuilding typically deals with
The different approaches, techniques, and tools used for conflict resolution
What Pollack Peacebuilding is doing and whom does it help?
How to measure the business benefit?
Training and certifications for teams and companies
Sophia is proud of working as an international award-winning speaker, corporate trainer, bestselling author and executive coach. She was named one of the top transformational coaches in the country by USA Today. Sophia is the founder of Sophia Casey Enterprises – a leadership development, executive coaching, and consulting firm.
As an educator for more than 25 years in some of the toughest areas in the U.S., her passion for helping students use their socio-economic circumstances as strengths rather than as perceived weaknesses, was consistently rewarded by school district officials. Sophia currently works with universities, law enforcement organizations, and IT companies as a speaker, facilitator, trainer and executive coach. Sophia received her education at UCLA and Johns Hopkins.
Her book Fierce Vulnerability: a Colored Girl’s Truths, Trials, and Triumphs is an Amazon Best Selling New Release. She is also the author of the very popular journal, the Ease & Flow Journal and a member of Delta Sigma Theta Sorority.
In a wide-ranging discussion, Sophia and I talked about:
In a wide-ranging discussion, Sophia and I talked about:
What is the ICLI (International Coaching & Leadership Institute) and who is it for
The coaching program for HR people designed by the ICLI
Sophia’s advice on growing an HR business
Finding your place in a crowded HR market
Sophia’s plans to achieve her goal: “Coaching for everyone, everywhere”
I was delighted to be joined on the A Better HR Business show by Dean Garamella, Co-Founder and Managing Partner of SourceOwls, a virtual recruiting Marketplace that brings experienced recruiters and hiring companies together to quickly and efficiently fill pressing human capital hiring needs.
Over the past two decades, Dean has mastered what it means to be the “right fit” and has successfully managed several thousand searches for companies of all sizes, from startups to Fortune 500.
Dean Garamella continues his passion for providing a valuable service to all the HireResources members, clients, by now overseeing the recruitment operations and overall Member satisfaction for all the HireResources business units.
Outside of his work, Dean Garamella enjoys spending time with his wife and sons: mountain biking, golfing and coaching baseball.
SourceOwls is a recruitment platform built for the busy recruiter:
Source and recruit qualified candidates
Conduct one qualifications assessment via phone or video call
Provided the candidate is qualified and interested supply them with the client and jobs details
Submit an up-to-date resume from the candidate in the SourceOwls platform
You will receive notifications each time the candidate status is changed
In a wide-ranging discussion, Dean and I talked about:
What is SourceOwls and who is it for
The advantages of using SourceOwls from an employer’s perspective
The benefits of using the SourceOwls platform versus using a traditional staffing firm
How SourceOwls manages to attract both employers and recruiters to grow the platform
Dean’s advice on how to find and attract new customers
I was delighted to be joined on the A Better HR Business show by Louise Bijesse, President and Principal Consultant of UpTalent Consulting, a boutique HR consulting firm that provides people solutions for small to mid-sized companies globally.
UpTalent Consulting delivers the tools and advice that help today’s start-up companies protect and grow their organizations.
Louise is responsible for planning and implementing HR policies and procedures through her client partnerships with CEOs, Founders, and Presidents. Much focus is on corporate talent development and succession, background checks, employee relations, benefits, and compensation. She currently works with start-up clients in the United States and Globally (currently UK and Nigeria).
Before establishing UpTalent Consulting in 2022, Louise worked in the roles of Vice President of Talent Acquisition and Corporate Human Resources for BrightSpring Health Services. Prior to joining BrightSpring in 2018, Louise was the Sr. Director of Talent Acquisition for Compass Group North America, joining the company back in 2005.
Louise earned a Master of Science from the University of North Carolina at Greensboro, Bryan School of Business, where she was recognized for her leadership in the community. She previously earned a Bachelor of Science in Business, Management, and Economics from the Empire State College, State University of New York.
In a wide-ranging discussion, Louise and I talked about:
How UpTalent Consulting provides HR solutions for both startups and rapidly growing companies.
HR problems or challenges employers deal with at the moment
UpTalent Consulting multipronged approach: creating an HR strategy for startup companies, HR review for rapidly growing companies, talent acquisition and retention support
I was delighted to be joined on the A Better HR Business show by Bryan Brenner, Managing Director of NFP Indiana, a benefits and compensation advisory firm in Indiana with a quarter century of brand equity and client success stories.
After 25 years as an entrepreneur, Bryan led his company, First Person Advisors, along with his executive team, into a strategic acquisition by their long-term partner, NFP.
First Person Advisors was acquired by NFP in 2021.
In a wide-ranging discussion, Bryan and I talked about:
How and why Bryan started his benefits business 25 years ago.
What the business does for clients.
Buying IP (Intellectual Property) to incorporate into their business offering.
How the business gets new clients.
How and why Bryan sold/led a strategic acquisition of the business in 2021.
Bryan’s advice to leaders of other consulting firms.
Enavrio was founded by Brenda Laughlin and Brian Turk—leaders with extensive histories working in HR, HR technology, and consulting services—based on a desire to consolidate, align, and leverage the best of what the HR tech industry has to offer.
After running their own separate boutique HR tech consulting practices, Brenda and Brian began discussing how they could better serve the industry.
They decided that competing with other players in an existing area wasn’t what the industry needed most, and decided instead to support the existing players on all sides by creating frameworks and mechanisms for bringing them together, supercharging their execution, and optimizing how they collectively deliver for their customers: organizations and the people who work for them.
I was delighted to be joined on the A Better HR Business show by Pam Costa, Founder& Director of The Human Resource, an HR consultancy firm for SMEs and Tech Startups based in Sydney, Australia.
Pam is a strategic and innovative HR Leader who translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. She is passionate about implementing HR initiatives to help businesses reduce labor costs.
Using research and data-based solutions, Human Resources Consulting helps SMEs and Tech Startups identify the risks and provides HR solutions that are focused on improving their bottom line.
In a wide-ranging discussion, Pams and I talked about:
Pam’s background and experience in various business sectors.
The typical problems that SMEs and startups face when expanding.
How The Human Resource helps companies improve performance, profitability, growth, and employee engagement.
Pam’s advice for startups and small businesses when competing against the big players for talent.
The free resources provided by Pam on her website.
I was delighted to be joined on the A Better HR Business show by Andy Najjar, Chief Operating Officer at FutureSolve, an HR Tech company that provides high-quality advisory services and people technology for HR and business leaders.
As the Chief Operating Officer at FutureSolve, Andy Najjar is responsible for leading FutureSolve’s global operations and direction. He joined the company with more than 15 years of experience in the talent and Human Resources space. He is a technologist that is focused on how technology is changing the future of work.
Prior to joining FutureSolve, Andy was instrumental in growing companies like HRsmart and TalentGuard from upstart talent management software companies to acquisitions by Deltek and Venture Capital funding. He also plays an advisory role with technology companies innovating in the HR Technology space and assisting in market fit and innovation direction.
FutureSolve was founded by former CHROs of companies like Comcast, Frito Lay, Suntrust Bank, Unisys, and more.
Providing a wide array of technology and strategic CHRO advisory services, FutureSolve helps organizations prepare and position for the Future of Work.
In the modern workplace, mental and physical conditions such as back pain and stress are increasingly an issue.
DanceBreak is an innovative service that helps with easily accessible dance movement sessions to stimulate physical and mental activity throughout the workday.
I was delighted to be joined on the A Better HR Business show by Jason Jacobs, Founder of DanceBreak, an innovative service that helps with easily accessible dance movement sessions to stimulate physical and mental activity throughout the workday.
Jason has more than 20 years of experience in the performing arts, contemporary dance, arts education, and innovative project management.
Jason has an international career in dance performance and a Masters’s Degree in Contemporary Dance Education and was Co-director of MuddyBoots with Ekaterine Giorgadze.
Jason also holds an Executive MBA from the Frankfurt School of Finance and Management.
DanceBreak is an innovative service that provides easily accessible dance movement sessions, in order to stimulate physical and mental activity throughout the workday.
The company offers movement interventions both as on-demand, pre-recorded video sessions as well as live via Zoom with a real instructor, with a focus on increasing energy, motivation, and releasing stress and tension.
In a wide-ranging discussion, Jason and I talked about:
The formation of DanceBreak via an MBA program.
DanceBreak’s positioning in the market.
How to build the DanceBreak offer that gets the clients to take action.
From getting a foot in the door to being on a buyer’s list.
Partnering with other groups; teaming up through networks.
I was delighted to be joined on the A Better HR Business show by Sarah Olivieri, Founder of PivotGround, a consultancy company that helps human-service nonprofits increase capacity, deliver better programming and attract more funding.
Sarah is a nonprofit business strategist, #1 International Best Selling author, and former Executive Director. She has spoken at over a dozen conferences and online trainings and has been a featured expert on more than 50 podcasts. Sarah is the creator of the Impact Method™ – a framework that helps nonprofits simplify their operations, build aligned teams, and make a bigger impact without getting overwhelmed or burning out.
PivotGround helps nonprofits make a bigger impact using simple frameworks paired with targeted coaching to help organizations thrive.
In a wide-ranging discussion, Sarah and I talked about:
How the PivotGround story began and what inspired Sarah in choosing its name.
The challenges of nonprofits and how PivotGround addresses them.
Impact Method™ – a framework that helps nonprofits simplify their operations and make a bigger impact.
Sarah’s advice on growing and marketing your own business.
Every week I receive at least one email from a podcast listener or newsletter reader where the person asks me this question:
“Ben, how do we get more clients/customers for our HR business?“
However, there’s a problem . . .
If you want better outcomes, you need to dive deeper and ask better questions.
In this solo episode of the A Better HR Business podcast I’m going to walk you through some of the typical questions I work through with our HR business marketing clients as we build out and scale up their marketing plans.
Such questions include:
How well is our business positioned?
What are our offers and how good are they?
What are we doing to convert website visitors into sales leads?
What are we doing to nurture our sales leads?
What unpaid marketing channels are we using and how are they performing?
What paid marketing channels are we using and how are they performing?
What are we doing to improve our conversion rates?
I was delighted to be joined on the A Better HR Business show by my old friend and business colleague, Mandy Withers, Founder & Director of Talk HR Club, a support community for independent HR consultants in the UK.
In the past, Mandy had run HR forum groups and it was clear from the HR professionals that attended that they often felt isolated and they really looked forward to attending the monthly workshops.
The TalkHR Club provides a safe environment for fostering personal and professional growth and development.
In a wide-ranging discussion, Mandy and I talked about:
I was delighted to be joined on the A Better HR Business show by Lisa Brown Alexander, President & CEO of Nonprofit HR, the leading human resources firm in the USA that works exclusively with the nonprofit sector.
Driven to serve the often-overlooked people management needs for the social-impact sector, Lisa set out to build a market where one didn’t exist.
Today, fueled by the passion of 130+ employees and consultants nationwide, her thriving company is helping many of the nation’s most prominent nonprofit organizations get ahead through smart people management strategies. In the process, they’re changing the way an entire sector thinks about talent and culture.
Lisa has inspired Nonprofit HR to become a force that thousands of nonprofit and talent management leaders look to for consulting services, thought partnership, sector-specific hiring, and executive search needs, professional development and information.
Nonprofit HR is the USA’s leading and oldest firm focused exclusively on the talent management needs of the social sector, including nonprofits, associations, social enterprises and other mission-driven organizations.
Nonprofit HR also offers customized learning and development in addition to research and events, all with the objective of strengthening the people management capacity of the workforce.
In a wide-ranging discussion, Lisa and I talked about:
How the Nonprofit HR story began
What catapulted Nonprofit HR’s growth
Lisa’s advice to those who are considering a business opportunity
The services provided by Nonprofit HR
Lisa’s advice to organizations on finding the right way to develop talent and create a management system
How Nonprofit HR manages talent within the organization
I was delighted to be joined on the A Better HR Business show by Hans Donckers, CEO of JiGSO Listen, a team learning platform that helps companies improve team performance by giving them real insights and instantly-tailored action plans.
Hans is co-founder of JiGSO, an AI-powered people analytics solution, and also co-founder of Beanmachine, a consultancy firm in the domains of Organizational Development and HR. Before becoming a consultant and entrepreneur he was a doctoral researcher in philosophy and ethics. He is based in Belgium but serves customers all over the globe.
JiGSO helps HR and business leaders make better decisions, based on data-driven insights and on the expertise of its multidisciplinary team of HR experts, mathematicians, business analysts, and data scientists.
In a wide-ranging discussion, Hans and I talked about:
The big HR issues that companies are trying to fix now.
Why organisations don’t focus on the team level as much as they focus on the individual employee level.
Team learning vs. individual learning.
How JiGSO Listen is using data science and empirical evidence to increase team performance.
Why companies should prioritise the improvement of team performance.
Jigso Listen’s cool free resources on topics such as Failure Reviews, Diversity & Inclusion, and more.